Electricity (Rights of Consumers) Rules, 2020

These rules shall empower the consumers of electricity and added that these Rules emanate from the conviction that the power systems exist to serve the consumers and the consumers have rights to get the reliable services and quality electricity.”

Shri R.K.Singh, the Union Minister of State (Independent Charge) for Power and New & Renewable Energy

Following key areas are covered in the Electricity (Rights of consumers) Rules:

  1. Rights of consumers and Obligations of Distribution licensees
  2. Release of new connection and modification in existing connection
  3. Metering arrangement
  4. Billing and Payment
  5. Disconnection and Reconnection
  6. Reliability of supply
  7. Consumer as Prosumer
  8. Standards of Performance of licensee
  9. Compensation Mechanism
  10. Call Centre for Consumer Services
  11. Grievance redressal mechanism

For Official Gazette Notification click on below link


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